Terms of Use

Our Terms & Conditions

Supahands (“Us” or “Service”) operates an administrating outsourcing service allowing users (“You”) to outsource daily requests like online research, phone bookings and making reservations to us on our website platform at www.supahands.com.

Supahands reserve the right, at any time, to amend, modify, add, alter, update or make corrections to the terms and conditions of this Agreement without prior notice. You agree to review the Agreement periodically to be aware of such modifications. The most current version of the Agreement will supersede all earlier versions and can be accessed through www.supahands.com. This Site is owned and operated by Supahands Dotcom Sdn Bhd. The continued use of our Service through your membership of Supahands constitutes an acknowledgement and acceptance of the most recent version of the Agreement.

Scope of Supahands Service

What is a Hand? Supahands provides the service of virtual assistance and virtual personal assistance. Users purchase ‘hands’ to fulfill tasks. Each hand is equivalent to 1 task which can take up to 20 minutes to complete. If the task is too big or lengthy and goes over 20 minutes, do break it down into multiple single parts. What this means is we will be able to get your task done faster by splitting it across the team. For a few examples of what a hand will get you do visit our examples page.

Submitting a task: Requests must be submitted through the Supahands dashboard available at www.supahands.com. If you submit a request that falls outside the scope of service for example: the task requires deep domain experience or is a larger scale project we might have to refer you on to one of our partners or reject the task entirely. A hand will be deducted for each task submitted. Once we get the first task done (e.g. research for a suitable venue to host my kids birthday) and the reply leads to a second task (e.g. call the venue to make a booking), we will deduct another hand.

If you do submit a task that we are not able to do, we will inform you immediately. You will not be charged in this instance. If we are unable to complete a task (e.g. research) within the allocated time, we will let you know. If more time is required, we will inform you via the Dashboard before continuing. If you do not wish to allocate more time to the request, we will finalise the task and mark the request as complete. If you are unhappy and feel that the work should have been completed or done in a different way, please contact us via the Supahands dashboard or by email at hello@supahands.com and we'll try to help. We do reserve the right to decide at our own discretion if a request is outside the scope of our abilities.

Turnaround time: Tasks submitted will be returned within 24 hours on working days. We don’t work weekends or public holidays.

Buying Hands & Payments

To use the Supahands service, you will be required to register and pay for a plan. Each plan gives you a range of hands. To see our range of plans, do visit our plan page. There are three subscription plans; the first being the ‘Hand for Hire’ where you can buy ad-hoc individual hands with no expiry. ‘Golden Hands’ and ‘Valu Hands’ are monthly subscriptions which means that you are buying X number of hands each month. These Hands do not roll over to the next month.

Price changes: Supahands reserves the right to change our fees for the Services at any time. Fee changes are effective at least fourteen (14) days after notification to you either by posting the changes on the Site or via e-mail. Fee changes for existing users become effective at the beginning of their next billing period.

Guarantee

The services provided on the Site, or obtained from another site to which the Site is linked are provided to you on an “as is” and “as available basis” without warranty of any kind either expressed or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Supahands does not operate, control or endorse and is not responsible for, i) the accuracy or reliability of any opinion, advice or statement made through the Site by any party other than Supahands, ii) any content provided on linked sites or, iii) the capabilities or reliability of any product or service obtained from a linked site. Other than as required under applicable consumer protection laws, under no circumstance will Supahands be liable for any loss or damage caused by a user’s reliance on information obtained through the Site or a linked site, or a user’s reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the Site, or obtained from a linked site.

Limitation of Liability

Supahands assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this Site or your downloading of any materials, data, text, images, video or audio from the Site. We are also not responsible for any loss attributed to our failure to provide timely reminders to our users. In no event shall Supahands or any third party providers or distributors be liable to you for any injury, loss, claim, damage, or damages, including, but not limited to, any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind, loss of revenue, loss of goodwill, loss of reputation and loss or, or damage to, data, incurred or suffered in connection with the use or inability to use this website whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this Site or content found herein, or (ii) the performance or non-performance by Supahands or any third party providers, including, but not limited to, non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation even if such party has been advised of the possibility of damages to such parties or any other party.

Termination of Service

The Supahands service is one that is flexible which means you can cancel at anytime with no fees or charges. There is no lock in period and no refunds for unused Hands.

Indemnification

You hereby release and agree to hold harmless Supahands, its parents, subsidiaries, affiliates, officers, managers and employees, officers, attorneys, agents, licenses and assigns and each of their respective designees with respect to any claim or demand, damages, costs, losses and expenses, including reasonable attorneys’ fees and costs made by any third party due to or arising out of your use of the Services, and/or the breach of this Agreement, or infringement by User, or other user of the Service using the Members’ computer, of any intellectual property or any other right of any person or entity.

General

This Agreement is governed by the laws of Malaysia and you further agree and submit to the exclusive jurisdiction of the Malaysian courts. Supahands makes no representation that the Site or other services are appropriate, legal or available for use in other locations. Users who choose to access the Site on their own initiative shall be solely responsible for compliance with their local laws.

As a user, you agree to use the Services and Site only for lawful purposes. You may not use the service to transmit any material that in any way violates applicable state, federal or international laws, regulations or other government requirements.

Miscellaneous

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall be enforced. You may not assign or transfer any of your rights or obligations under this Agreement. Supahands’ failure to act with respect to a breach by you or others does not waive Supahands’ right to act with respect to subsequent or similar breaches.

Supahands does not guarantee it will take action against all breaches of the provisions of this Agreement. This Agreement set forth the entire understanding and agreement between you and Supahands with respect to is subject matter.

Supahands may terminate your use of this Site or of the Services at any time for any reason or no reason, with or without notice. This Agreement shall continue to govern all use of this Site and the Services notwithstanding any termination, suspension or cancellation.

Enjoy the service!

The SupaTeam