Great customer service is top of the list for many high performing companies but it can be very time-consuming and costly to employ and manage internal teams.
We are a remote and multilingual team that is experienced in dealing with queries across different industries. Our team is driven by KPIs and committed to providing quality responses to happy customers. Each client is assigned a dedicated Project Manager that conducts routine checks to ensure that the work we do is always top-notch. Project Managers also manage and train the team according to client's specifications - reflecting the quality of support that your customers deserve.
Phone calls are recorded and Project Managers perform quality checks on chat and call logs to uphold the level of service that your company expects.
Save time and money that is spent on hiring, training and managing an in-house team. As your customer base grows, so does our team. No one is left unattended.
Shorter response time, faster resolutions, quicker validation process. Whatever your KPI is, we will meet and exceed it for the benefit of your customers.